DIRECT PRIMARY CARE VIRTUAL ASSISTANTS
Virtual support built for the DPC model
We work with DPC practices and understand exactly how the model runs. TeamFicient provides HIPAA-trained virtual assistants and operational support built around the way your practice actually works, so you can stay focused on your patients.
50%
Cost savings vs. in-house staff
100%
HIPAA-trained agents
1,000+
Hours saved per practice
DPC SERVICES
Direct Primary Care Services
Everything your DPC practice needs, from one-time setup to your ongoing support team.
One-time setup projects
Get your practice set up. Add these on their own or alongside your team.
Website Design
A professional practice website with online booking and membership signup, the front door for patient enrollment.
- Custom design, not a template
- Mobile responsive
- Basic SEO included
- 2 to 5 week delivery
Phone System Setup
A business phone line with smart call routing and an auto-attendant, so patients always reach your practice.
- Auto-attendant
- Call routing & recording
- CRM integration available
- Training included
Looking for more? We also offer CRM Setup, Brand & Creative, and more.
See all servicesONGOING SUPPORT ROLES
Your DPC Support Team
DPC virtual assistants built for your model. All agents are HIPAA trained, with dedicated management and flexible scheduling.
Medical Receptionist
A dedicated voice for your practice, answering calls and keeping patients connected
- Patient Calls
- Appointment Scheduling
- Front Desk Support
Telemedicine Coordinator
Manage your virtual care operations with specialized telehealth support
- Virtual Visit Setup
- Platform Management
- Patient Onboarding
- Technical Support
We can help
You handle medicine. We set up everything else.
Not sure where to start with launching your own DPC practice?
Great at medicine but unsure how to handle the business side of a practice?
No team in place to answer phones, schedule patients, or manage daily operations?
Patient panel growing faster than your admin capacity can keep up?
TeamFicient DPC virtual assistants step in to help with every one of these, so you can focus on patient care.
Getting started is easy
Our simple 3-step process
Consult & Plan
Tell us where you are in your DPC journey: launching, growing, or streamlining. We will match you with the right support roles for your practice.
Setup & Onboard
We configure your admin workflows, phone systems, and patient communication processes. Your dedicated team integrates into your tools and schedule.
Focus on Patients
With your admin operations running smoothly, you can do what you set out to do: deliver exceptional, direct care to your patients.
From clinic doctor to running your own DPC practice
Most DPC doctors are physicians breaking away from large clinics to run their own practice, but the business side is a different world. Phone systems, websites, scheduling, patient enrollment, after-hours coverage. None of it is medicine, and all of it has to work on day one.
TeamFicient sets up the operating environment of your practice and provides the team that keeps it running. HIPAA-trained, bilingual where you need it, and built around the DPC model: subscription-based, no insurance billing, direct doctor-patient relationships.
OUR TEAM
DPC-ready healthcare professionals
Our agents understand the DPC model: subscription-based, direct access, no insurance billing. They are trained to support small and solo practices with the specific workflows DPC requires.
From practice launch to ongoing operations, we provide the right support at every stage of your DPC journey.
Cybersecurity Partner
Your business is protected around the clock.
Most staffing companies leave data security up to you. TeamFicient is different. Every engagement is backed by AccuSights' AI-powered cybersecurity platform. Your virtual assistants' data is always safe. Included, not an add-on.
24/7
Your data protected, always
25+
Compliance frameworks covered
1,000+
Security controls active
0
Other staffing firms offer this
Your VA's data is always safe. Guaranteed.
Every TeamFicient virtual professional works under enterprise-grade security protocols from day one. Most staffing companies do not offer this. We do.
Compliant with your industry's standards
HIPAA, PCI-DSS, SOC 2, GDPR and 25+ other frameworks. Continuously monitored so you are always covered, no matter your industry.
Threats caught before they ever reach you
24/7 threat detection, dark web monitoring, and phishing protection. Problems are neutralized before they reach you, unlike standard staffing providers.
WHY CHOOSE US
Built for DPC. Structured support. Real results.
Direct Primary Care doctors face a unique challenge: they are leaving the institutional support of large clinics to build something entirely their own. The vision is clear, but the business side is a different world.
TeamFicient was built to bridge that gap. We provide HIPAA-trained virtual assistants who understand the DPC model: subscription-based, insurance-free, and built on direct doctor-patient relationships.
Whether you are launching your first DPC practice or scaling an established one, our team handles the administrative complexity so you can focus entirely on your patients.
TESTIMONIALS
What Our Clients are Saying
Hear directly from healthcare professionals who have transformed their practices with our services.
"Think of TeamFicient as an extension of your own office staff, willing and able to do whatever is necessary."
Dr. Mohsen Khan
Centers of Digestive Health
"Work is getting done very efficiently. We appreciate all that TeamFicient brings to our practice."
Dr. Nilofer Khan
NK Dental
"Think of TeamFicient as your dedicated front desk team. They seamlessly integrate and your patients love them."
Dr. Nicole Williams
Gynecology Institute of Chicago
OUR RESOURCES
Our training and infrastructure
HIPAA Compliance Training
Data Privacy Training
Cybersecurity Training & Data Protection
Customer Service Training
US-based management
Teamficient owned remote call centers
Dedicated teams
Bilingual Agents - English and Spanish
Secured Equipment & Servers
Not running a DPC practice?
TeamFicient also staffs HIPAA-trained medical virtual assistants and virtual medical receptionists for insurance-based primary care, specialty clinics, and telehealth practices.
Explore healthcare virtual assistantsWHAT TO EXPECT
Frequently Asked Questions
A Direct Primary Care virtual assistant handles the administrative side of your DPC practice remotely: answering patient calls, scheduling and confirming appointments, enrolling new members, coordinating telemedicine visits, and supporting day to day operations. Because DPC runs on memberships instead of insurance billing, TeamFicient DPC virtual assistants are trained around the subscription model: enrollment, renewals, and direct patient communication, all HIPAA compliant.
We staff the patient-facing roles your practice runs on: appointment setting, inbound and outbound call answering, and patient recall. Whether you need full coverage or help with a specific workflow, we match the role to what your practice actually needs.
Yes. We are familiar with many EMR and DPC platforms, but we can also accommodate any system you are already using, or work in whatever way you currently handle your workflow. We adapt to your setup, not the other way around.
Yes. We handle the operational setup most doctors do not have time for: configuring your business phone line and call routing, building a simple practice website with online booking and membership signup, setting up your EMR and telehealth platform, and standing up the patient intake and enrollment workflows. By the time you see your first patient, the back office is already running.
Yes. Our bilingual agents are based in LATAM, specialized in the industry, and fluent in both English and Spanish. Bilingual support is available across every DPC role we offer.
They share the same foundation. A medical virtual assistant supports any type of medical practice with reception, scheduling, and administrative work, while a DPC virtual assistant is trained specifically for the Direct Primary Care model: membership enrollment, renewals, and patient communication without insurance billing. Every TeamFicient DPC assistant is a HIPAA-trained medical virtual assistant first, with additional training on DPC workflows.
Yes. TeamFicient staffs virtual medical receptionists and virtual assistants for medical practices of every type: insurance-based primary care, specialty clinics, telehealth, and dental. If you run a traditional practice, visit our healthcare virtual assistants page to see the full list of roles and pricing.
GET IN TOUCH
Ready to build your DPC support team?
Fill out the form and tell us what your practice needs. Our team will design a virtual staffing solution tailored to you and get back to you within 24 hours.
Phone
(312) 392-1616