DENTAL ACCOUNTS SERVICES

Yes. All TeamFicient dental agents complete HIPAA training before being placed with any practice, covering how protected health information (PHI) is accessed, stored, and handled. Each agent operates with unique login credentials and role based access controls, never shared accounts.

The most effective no-show reduction strategy is a two-touch reminder protocol: a confirmation 24 hours before the appointment and a reminder 2 hours before. Research shows this approach reduces no-shows by up to 40%. Our agents own this workflow entirely, handling confirmations via SMS, email, and phone based on each patient's preference, so your front desk is not scrambling to reach patients the morning of.

Yes. The average dental practice loses 17% of its patient base every year. Our agents run proactive recall outreach at predefined intervals (60, 30, and 14 days before a patient's due date) across multiple channels, and separately manage reactivation campaigns targeting patients who are 3 or more months overdue. Consistent recall directly increases hygiene appointment rates and lifetime patient value.

Yes. Our Billing and Coding and Referral and Insurance Verification agents confirm patient eligibility, coverage limits, deductibles, and annual maximums before each appointment. They also handle pre-authorization requests for more complex treatments. Completing verification upfront reduces surprise billing disputes, lowers claim denial rates, and keeps your schedule running on time.

The average dental practice collects about 92% of money owed. Top performing practices hit 97 to 99%. For a practice producing $1.2M annually, that 5% gap is over $60,000 in uncollected revenue per year. Our billing agents accelerate claim submission, follow up on outstanding balances, manage payment plan coordination, and reduce the accounts receivable aging that erodes collections over time.

Yes. Case acceptance is one of the highest-leverage metrics in a dental practice, with high performers reaching 65 to 85% acceptance rates. A major driver of low case acceptance is simply lack of follow-up after a treatment plan is presented. Our agents reach out to patients who received treatment plans but have not yet scheduled, answer benefit and coverage questions, and help remove the barriers that delay decisions.

Our agents are experienced with Dentrix, Eaglesoft, Open Dental, Curve Dental, Dentrix Ascend, Carestream, AdvancedMD, and Kareo. Curve Dental in particular is well suited to remote workflows given its cloud based architecture. We align each agent to your specific platform and version during onboarding.

We support general dentistry practices, orthodontic offices, oral surgery groups, pediatric dental practices, and multi location DSOs. Our agents adapt to specialty specific workflows, including the longer patient relationships in orthodontics, complex pre-authorization requirements in oral surgery, and the centralized coordination needs of dental groups.

Most agents are fully operational within 1 to 2 weeks. We align them with your practice management software, insurance verification processes, communication protocols, and any compliance requirements specific to your state or specialty before they go live.

Pricing starts at $13/hour for Customer Service and Reception roles, with Billing and Coding and Referral and Verification roles available at higher tiers. All agents eliminate the overhead of in house hiring, including benefits, equipment, office space, and turnover costs, making remote support significantly more cost effective for most practices.