AI CALL AUDIT & EVALUATION
Know what happens on every customer call
TeamFicient reviews your recorded calls and sends your managers a simple report card for each one, so you can coach your team and win more sales.
Pricing
Simple Monthly Plans
Every plan includes the full service. Plans only differ by how many call minutes you need.
Starter
Best for: Small teams getting started
$149 / month
+ $300 setup fee, one-time only
3,000 call minutes per month
(about 300 calls)
Professional
Most PopularBest for: Growing teams with daily calls
$299 / month
+ $300 setup fee, one-time only
10,000 call minutes per month
(about 1,000 calls)
Scale
Best for: Busy or multi-location teams
$749 / month
+ $300 setup fee, one-time only
30,000 call minutes per month
(about 3,000 calls)
Prices are billed monthly by card, plus a 3% card processing fee.
Not sure which plan fits? Tell us roughly how many calls your team takes each day and we'll recommend one on your kickoff call. Book a consultation
Every plan includes
- A report card for every call
- Reports emailed to your managers
- Call history in your TeamFicient account
- Card details removed automatically
- Checklist built for your business
- Knowledge Base you can edit anytime
What it does
Reviews every recorded sales and service call and turns it into an easy-to-read report card.
Who it's for
Businesses whose teams handle customer calls: sales, front desk, booking and support.
Why you need it
Managers can't listen to every call, so lost sales and poor service go unnoticed.
The problem
Most calls never get reviewed
When managers check calls by hand, only a handful ever get heard.
Managers run out of time
Listening to a call takes as long as the call itself, so most calls are never heard.
Problems stay hidden
Unhappy customers and lost sales slip by when only a few calls get checked.
Coaching comes too late
Employees repeat the same mistakes for weeks before anyone notices.
TeamFicient reviews every call automatically, so nothing slips through.
Business results
What your business gets
Clear results, without adding work for your managers.
Better customer calls
See exactly how each call was handled and where it can improve.
Coaching that sticks
Give every employee specific, call-by-call feedback they can act on.
Issues caught early
Spot unhappy customers and service problems the same day, not weeks later.
Manager time saved
No more listening to recordings. Managers just read the report.
Missed sales found
Find the calls where a booking or sale slipped away, and why.
Privacy protected
Card and bank details are removed automatically and never appear in a report.
Sample report
See what you get: a call report card
Employee: Maria L.
Date: Sept 14, 2026
Call length: 4 min 32 sec
4/5
OVERALL SCORE
HOW THE CALL WENT
- Greeted the caller warmlyYes
- Introduced themselves and the businessNo
- Confirmed the caller's detailsYes
- Listened and showed they caredYes
- Explained options and prices clearlyYes
- Asked the customer to bookNo
STRENGTHS
Greeted the caller warmly and maintained a professional tone.
AREA OF OPPORTUNITY
The caller asked about weekend times. The employee didn't offer to book a spot.
- 1
Score at a glance
One number tells you how the call went overall.
- 2
Plain yes/no checklist
See which steps your employee followed, in everyday language.
- 3
Ready-to-use coaching tip
A specific note to bring to your next one-on-one.
- 4
Missed opportunities flagged
Calls where a sale or booking could have happened are called out.
Sample report. Names and details are illustrative. Your checklist is built around your business.
How it works
Choose how your calls come in
Everything after that happens automatically.
Upload from your account
Sign in to your TeamFicient account and upload the recording. Your reports and call history live in the same place.
- Nothing to install
- Works with any recorder
- Pick exactly which calls to review
Connect your phone system
We connect once to Zoom Phone or your VoIP provider. Every finished call is sent to the audit automatically.
- One-time setup
- No uploads, no manual steps
Step 1
Your calls come in
Uploaded from your account or sent straight from your phone system.
Step 2
Private data is removed
Card numbers, security codes, bank accounts and PINs are redacted before any review.
Step 3
We review every call
How the call was handled, how long the customer waited and how they felt.
Step 4
You get the report
A report card lands in your managers’ inbox and in your account, ready for coaching.
About 10 minutes from upload to inbox
Privacy and reliability
Your customers' data stays protected
Built for calls where customers share payment details.
Card data redacted
Card and bank details are removed before the call is reviewed, and never reach a report.
Not used for training
Your call content is never used to train AI models.
Kept for one month
Recordings and transcripts are cleared after a month. Your report cards stay in your inbox.
Clear failure notices
If a call can't be reviewed, an email explains why, so nothing is silently skipped.
WHAT TO EXPECT
Frequently Asked Questions
Recorded calls. If your phone system already records, we can connect to it directly. If not, your team can upload recordings from your TeamFicient account.
Zoom Phone connects directly today. For other VoIP providers we confirm during the kickoff call whether they offer secure access to recordings; if they do not, uploading still works with any recorder.
About 10 minutes from upload to inbox for a typical call.
Calls of 5 to 10 minutes give the best results, and calls up to 20 minutes are fully supported. Recordings longer than 30 minutes are not reviewed and you get an email letting you know.
No. During the kickoff call we build it around your business: how your team should greet callers, your policies and what a successful call looks like for you.
They are removed automatically before the call is reviewed. Card numbers, security codes, bank accounts and PINs never appear in a transcript or report.
No. Your call content is never used to train AI models, and recordings and transcripts are cleared after one month.
Yes. When your calls include protected health information, we act as your business associate and the business associate terms are part of the service agreement you sign. Recordings are processed only by providers covered by business associate agreements, patient identifiers are removed before any AI evaluation, and recordings are deleted after their review.
We let you know before you reach your limit, so you can move to the next plan or pause reviews until the next month.