Hire a Customer Support Virtual Assistant
Never miss a call, inquiry, or follow-up again. A dedicated customer support VA keeps your customers happy and your pipeline moving — starting from $14/hr.
What your VA handles
A customer support virtual assistant is the voice and first point of contact for your business. They handle inbound calls, respond to inquiries, manage appointments, and follow up with customers — ensuring every interaction is professional, prompt, and on-brand.
Tasks included
- Inbound and outbound call handling
- Live chat and email support
- Appointment scheduling and reminders
- Customer inquiry resolution
- Order tracking and status updates
- Complaint handling and escalation
- CRM entry and customer record updates
- Customer follow-up and satisfaction checks
Software & tools we work with
Why TeamFicient
Your VA works exclusively for your business — no juggling multiple clients.
A US manager oversees your VA's work, quality, and productivity daily.
Secured devices, NDAs, and AccuSights enterprise protection as standard.
English/Spanish agents available at the same price for most roles.
All VAs are trained in HIPAA compliance — critical for healthcare clients.
Part-time (80 hrs/mo) or full-time (160 hrs/mo) — scale as you grow.
WHAT TO EXPECT
Frequently Asked Questions
Yes. Bilingual English/Spanish customer support VAs are available and fully equipped to handle calls, chats, and emails in both languages.
Yes. Your VA is trained on your brand voice, company policies, and call scripts before handling any customer interactions. They become an extension of your team.
We work with HubSpot, Salesforce, Zendesk, Freshdesk, GoHighLevel, and most major CRM and support platforms. Your VA is matched based on your existing tools.
Yes. Customer support VAs handle all communication channels — phone, live chat, email, and in some cases social media messaging.
Your US-based manager ensures coverage continuity. Any gaps are addressed immediately so your customers always have a point of contact.