DIRECT PRIMARY CARE
Virtual support built for DPC practices
Leaving a big clinic to open your own practice? We help you launch and run your DPC business — from day-one setup to ongoing patient support. Subscription-based care, zero insurance billing.
97%
Satisfaction Rate
50%
Hiring Costs Saved
1000+
Hours Saved Per Practice
32%
Increase in Patient Retention
UNDERSTANDING DPC
Subscription-based care — not insurance
Direct Primary Care is a membership model where patients pay a flat monthly fee directly to their doctor. No insurance claims, no copays, no prior authorizations. Just a direct relationship between you and your patients.
Flat monthly membership fee
Patients pay you directly — no insurance middleman
No insurance billing or coding
DPC VAs do not handle insurance verification, claims, or medical coding
Unlimited direct access
Same-day appointments, direct messaging, and telehealth included
Small, focused patient panels
Doctors typically serve 300–600 patients instead of 2,000+
BUSINESS STARTER PACKAGE
From big clinic to your own practice
90% of DPC doctors come from large clinic settings. You know medicine — but launching a private practice is a different skill set. We bridge that gap with a structured setup package before transitioning you to full ongoing support.
Launch Your Practice
We set up the operational foundation of your DPC practice from scratch — so you can open your doors with everything in place.
- Phone system setup and call routing
- Membership platform configuration (Hint Health, Atlas.md, etc.)
- Patient intake forms and communication workflows
- Scheduling system and appointment templates
- Administrative processes and documentation standards
Run Day-to-Day Operations
Once you're set up, our virtual assistants handle the daily workload so you stay focused on patients — not paperwork.
- Answering phones and patient messages
- Membership onboarding, renewals, and inquiries
- Appointment scheduling and reminders
- Chart prep and administrative documentation
- Telehealth coordination and follow-up
DPC Virtual Assistant Roles
Specialized for the direct primary care model. These roles do not include insurance verification, medical coding, or claims billing — DPC practices don't need them. All professionals are HIPAA-trained with U.S.-based management.
Membership Coordinator
Keep your membership roster full and your patients engaged
- Member Onboarding
- Renewal Reminders
- Membership Inquiries
- Cancellation Handling
Patient Communication Specialist
Ensure every patient interaction is handled with care and efficiency
- Inbound Call Handling
- Secure Messaging
- Appointment Reminders
- After-Hours Follow-up
Appointment Coordinator
Maximize your schedule with seamless appointment coordination
- Scheduling Management
- Telehealth Coordination
- Reminder Campaigns
- No-Show Follow-up
Administrative Support
Offload your administrative burden so you can focus on patients
- Medical Records
- Referral Coordination
- Chart Prep
- Documentation
Telemedicine Support
Extend your DPC reach with seamless telehealth operations
- Virtual Visit Setup
- Technical Patient Support
- Platform Management
- HIPAA Compliance
Other Services
Have a unique requirement? Let's build a solution together
- Custom Consultation
- Needs Assessment
- Tailored Solutions
- HIPAA Compliant
Facing issues?
We address it all
Not sure how to set up your practice after leaving a large clinic
No one to answer the phones when you're with patients
Spending too much time on admin instead of direct patient care
Membership churn from lack of proactive patient communication
Difficulty scaling panel size without adding in-office overhead
No-shows and scheduling gaps reducing practice revenue
TeamFicient's DPC virtual assistants are built for the direct care model — lean, high-touch, and HIPAA-compliant.
Getting started is easy
Our simple 3-step process
Select or Consult
Browse our DPC virtual assistant services and hire directly, or schedule a free consultation to find the right fit for your practice.
Onboard
We configure your dedicated assistant to your membership platform, scheduling tools, and communication workflows.
Grow
Your VA handles the admin while you focus on patients — backed by U.S.-based management and ongoing support.
PARTNERSHIP
Powered by TeamFicient + Amplify DPC
TeamFicient's virtual support pairs with Amplify DPC's marketing automation to give your practice a complete growth engine. While our VAs handle your day-to-day admin and patient communication, Amplify DPC drives patient acquisition, retention campaigns, and reputation management.
Patient Acquisition
Amplify DPC's marketing systems integrate with TeamFicient's virtual assistants to convert more leads into active members.
Retention & Engagement
Proactive outreach, renewal campaigns, and follow-up workflows keep your membership panel full and engaged.
Streamlined Operations
Your VA manages admin and scheduling while Amplify handles marketing — so nothing falls through the cracks.
Built for DPC
Every tool and workflow is tailored to the direct primary care model, not retrofitted from a generic healthcare template.
DPC-READY ROLES
Virtual Assistants That Understand the DPC Model
Our virtual assistants are experienced in the direct care model — from membership-based workflows to the high-touch patient communication DPC patients expect. They integrate directly into your tools and processes while maintaining full HIPAA compliance.
We work with the platforms DPC practices rely on, including Hint Health, Elation, Atlas.md, Spruce, and more.
Proficient with top EMR Software
OUR TEAM
Healthcare-trained professionals for DPC
Our team members are HIPAA-trained and experienced in the workflows unique to direct primary care — membership management, direct patient communication, and lean administrative operations.
Whether you're a solo DPC physician or scaling a multi-provider practice, we provide dedicated talent that integrates into your model from day one. Backed by cybersecurity protocols, structured onboarding, and continuous quality monitoring.
Why DPC practices choose TeamFicient
Direct Primary Care practices thrive on the personal relationship between physician and patient. The last thing you need is administrative overhead getting in the way of that. TeamFicient provides virtual assistants who understand the DPC model and work within it — not against it.
Our bilingual English-Spanish agents are especially valuable for DPC practices serving diverse communities. Every assistant is HIPAA-trained, managed by a U.S.-based team, and held to a high standard of performance so your practice gets consistent, reliable support.
OUR RESOURCES
Our training and infrastructure
HIPAA Compliance Training
Data Privacy Training
Cybersecurity Training & Data Protection
Customer Service Training
US-based management
Teamficient owned remote call centers
Dedicated teams
Bilingual Agents - English and Spanish
Secured Equipment & Servers
WHAT TO EXPECT
Frequently Asked Questions
VAs are matched based on your task requirements, needed skills, and personality fit. A U.S.-based success manager oversees the process to ensure the VA is aligned with your workflow and ready to support your business effectively.
Typically, a VA can be ready within 1–2 weeks, depending on the role. We carefully train and align them with your specific tasks, and any adjustments to the timeline are made thoughtfully to ensure internal processes and policies are followed, so quality and consistency are never compromised.
We carefully match and train VAs for your specific tasks, assess their skills beforehand, and provide close supervision during the first few weeks. VAs are trained on your tasks and supported through ongoing guidance to ensure expectations are clear and work is completed accurately. They can handle admin tasks, customer service, scheduling, bookkeeping, social media management, and technical support. For specialized industries like healthcare or other business-specific needs, VAs receive tailored training.
Your VA works closely with an internal coordinator who provides guidance, ongoing support, and training when needed. You, the client, are also part of the process through feedback and communication, ensuring tasks are completed accurately and productivity stays high.
No, they are dedicated solely to you so they can focus entirely on your tasks.
Yes. VAs can follow existing SOPs and assist in documenting or improving workflows. The internal coordinator ensures the VA understands your processes thoroughly, and you provide guidance to keep procedures accurate and efficient.
Yes. VAs sign NDAs and are trained in cybersecurity best practices, data privacy, HIPAA, and secure handling of sensitive information. They use secured devices, strong password policies, and encrypted communication channels. We are partnered with AccuSights, a U.S.-based cybersecurity firm providing enterprise-grade protection, compliance readiness, and continuous threat monitoring. Regular audits and monitoring ensure ongoing data protection.
Our success manager steps in immediately to address any issues or provide a replacement if needed. Continuous client feedback and regular check-ins ensure the VA is meeting expectations and consistently delivering quality support.
Reporting is built into the workflow. Your VA provides daily updates, end-of-day reports, and a monthly summary prepared by the internal coordinator. Touchpoints with you, the client, allow review of performance, progress tracking, and feedback.
We offer flexible scheduling. Your VA can work your preferred hours, and the manager ensures availability aligns with your business needs.
You can communicate directly via your preferred tools (Slack, email, Zoom), and the coordinator oversees progress and helps resolve any issues.
Yes. VAs can take on additional tasks as they become familiar with your business, as long as the responsibilities align with their expertise and role.
We fully support this. Recognition is important for motivation. Guidance can be provided by your assigned coordinator or U.S.-based director, and any bonuses or gifts go directly to your VA.
Yes. Regular feedback, recognition, skill development opportunities, and open communication all help VAs stay engaged, improve continuously, and deliver their best work.
No worries! For flexible help, our sister company, Hire Latino, can connect you with skilled Latino professionals across roles like Virtual Assistance, customer service, digital marketing, and more. They provide a diverse pool of remote talent who can work a few hours per week or on specific projects until you're ready to scale to a dedicated VA.
Visit Hire Latino →