Job Description
overview
We are seeking a talented and experienced Medical Coordinator who is a highly skilled and adaptable professional who ensures the seamless operation of medical services from a remote location. Manage a team of medical operators and lead them to provide excellent customer service. This individual effectively manages communication, coordination, and administrative tasks to support healthcare providers, patients and medical operators.
required qualifications
- Previous experience in a related medical field, such as healthcare administration, medical billing, or medical office management, can be beneficial.
- Strong organizational, communication, and leadership skills.
- Attention to detail and ability to analyze data.
- Adaptability and the capacity to work in a fast-paced healthcare environment.
- Excellent interpersonal skills for team collaboration and client interactions.
- Commitment to maintaining confidentiality and adhering to healthcare regulations.
Educational Requirements
- Bachelor's degree in a relevant field (e.g., healthcare management, business administration) or equivalent.
- Certification in medical areas.
Main Daily Tasks Includes
- Increase the overall efficiency of medical operators by a certain percentage, reducing task completion times and enhancing productivity.
- Maintain a high level of accuracy in task execution, minimizing errors and rework, and ensuring that tasks are completed accurately the first time.
- Enhance client satisfaction levels by addressing client inquiries and concerns promptly and effectively, aiming to achieve a specified satisfaction rating.
- Generate daily, weekly, and monthly productivity reports consistently and accurately, meeting established deadlines.
- Provide seamless backup support for operators on leave, ensuring that essential tasks are covered without disruptions to workflow.
- Successfully achieve specific objectives set during client meetings, such as addressing client feedback, resolving issues, and providing updates.
- Ensure that all operator timesheets are reviewed and approved for editing before the payroll deadline, maintaining a 100% accuracy rate.
Responsibilities
- Ensure that team members can easily communicate with each other and with the coordinator.
- Provide consistent updates on projects, changes in procedures, and organizational goals.
- Encourage and provide constructive feedback to and from team members.
- Define Objectives
- Regularly track progress towards these goals and adjust plans as necessary.
- Understand the strengths and weaknesses of each team member.
- Appropriate Task Assignment
- Ensure an even distribution of tasks to avoid burnout.
- Provide communication and training resources
- Offer opportunities for professional development and skill enhancement.
- Quickly identify and address any problems or conflicts within the team.
- Encourage Problem solutions
- Celebrate individual and team successes to boost morale.
- Positive Environment
- Time Management: Help the team manage their time effectively, ensuring deadlines are met.
- Encourage Teamwork
- Conflict Resolution
- Encourage a culture of continuous improvement, where team members strive to enhance their performance.
Main Tools Utilization
- Asana
- Zoho Assist
- Canva
- Vonage and 8x8 (Phone System)
- MS Tools (Excel, Word, PPT, Teams, Outlook)
- Advanced MD, eClinical works, other EHRs
Technical Requirements
- High-performance laptop or desktop with a minimum Intel i7 processor (or equivalent) and 16GB RAM to handle software troubleshooting and virtualization efficiently.
- At least one high-resolution monitor (1080p or higher), with dual monitors preferred for multitasking across various systems and networks.
- A stable and fast internet connection with minimum speeds of 50 Mbps and higher is essential, along with a backup Internet Service Provider plan or a secondary location equipped with reliable internet to ensure uninterrupted connectivity and service reliability.
- Professional-grade headset with noise-canceling features for clear communication during support calls.
- A dedicated and secure workspace to handle sensitive information and perform tasks without interruptions.
- Backup power solutions, such as an uninterruptible power supply (UPS) or a power generator, to prevent data loss during power interruptions.