Job Description
overview
Join our dedicated healthcare team as a Virtual Patient Care Representative. In this crucial role, you’ll be at the forefront of providing exceptional patient support and care remotely. Your empathy, attention to detail, and commitment to excellence will ensure that patients feel heard, supported, and guided through their healthcare experiences with us. You will be instrumental in facilitating effective communication between patients and healthcare providers, managing patient data, and contributing to the overall satisfaction and health outcomes of our patients. Your passion for healthcare and patient service will play a vital role in maintaining the high standards of care that define our practice.
required qualifications
- Associate's degree in healthcare administration, nursing, or related field. Bachelor's degree preferred.
- Certification in Healthcare Access Associate (CHAA) or Healthcare Access Manager (CHAM) is advantageous.
- Minimum of two years' experience in a patient care or customer service role within a healthcare setting.
- Fluency in English; bilingual abilities are a plus to accommodate a diverse patient population.
Responsibilities
- Handle patient inquiries via phone, email, or chat, providing timely and accurate responses to questions and concerns.
- Coordinate and schedule patient appointments with healthcare providers, managing calendars to ensure efficient use of resources.
- Verify patient information and update records in the healthcare system to maintain accuracy and confidentiality.
- Document all patient interactions, treatments, and transactions according to our privacy and compliance standards.
- Provide patients with information regarding healthcare services, treatment procedures, and healthcare plans, ensuring they understand their care regimen.
- Conduct follow-up calls or communications to ensure patients understand their care instructions and assist with any further questions.
- Assist patients with billing inquiries and facilitate the processing of payments and insurance claims.
- Ensure strict adherence to HIPAA guidelines and regulations to protect patient privacy and secure sensitive health information in all communications and records.
skill requirements
- Excellent verbal and written communication skills to interact effectively with patients and healthcare team members.
- Strong interpersonal skills with a compassionate and patient-centered approach to care.
- Highly organized with the ability to manage multiple tasks and priorities efficiently.
- Proven ability to address and resolve patient issues promptly and effectively.
- Proficient in using healthcare information systems, electronic health records, and office software.
- Meticulous attention to detail to ensure the accuracy of patient data and adherence to compliance standards.
Technical Requirements
- Modern laptop or desktop equipped with a reliable processor (Intel i5 or equivalent) and at least 8GB RAM, capable of running healthcare management software efficiently.
- A stable and fast internet connection with minimum speeds of 50 Mbps and higher is essential, along with a backup Internet Service Provider plan or a secondary location equipped with reliable internet to ensure uninterrupted connectivity and service reliability.
- The workspace must ensure privacy and security, suitable for handling sensitive patient information.
- At least one high-resolution monitor (1080p), which aids in managing multiple applications and viewing detailed digital records.
- High-quality webcam and microphone for clear video and audio communications, essential for virtual patient consultations and team meetings.
- Backup power solutions, such as an uninterruptible power supply (UPS) or a power generator, to prevent data loss during power interruptions.